Job Description

Demandbase helps B2B companies hit their revenue goals using fewer resources. How? By using the power of AI to identify and engage the accounts and buying groups most likely to purchase. Our account-based technology unites sales and marketing teams around insights that you can understand and facilitates quick actions across systems and channels to deliver big wins. It’s flexible, scalable ABM built for you.

As a company, we prioritize both the advancement of careers and the development of world-class technology. We invest heavily in people, our culture, and the communities around us. We have offices strategically located in San Francisco and New York in the US, and Hyderabad, in India and we embrace a hybrid work model in these regions. Outside of these areas we offer a remote work option and boast a significant presence in Austin, TX, Atlanta, GA, and London, UK. Continuously lauded as a great place to work, we are Great Place to Work Certified, and have earned distinctions such as "Fortune's Best Workplaces in the Bay Area,"Best Workplaces in Technology," "Best Workplaces for Millennials," and "Best Workplaces for Parents"!

We're committed to attracting, developing, retaining, and promoting a diverse workforce. By ensuring that every Demandbase employee is able to bring a diversity of talents to work, we're increasingly capable of achieving our mission to transform the way B2B companies go to market. We encourage people from historically underrepresented backgrounds and all walks of life to apply. Come grow with us at Demandbase!

The base compensation range for this position, not including the company bonus, is: $120,000 - $170,000.

What you’ll be doing: 

Develop and Maintain Onboarding Curriculum

• Develop and iterate onboarding curriculum to be leveraged in biweekly start motions for the Revenue Organization (SDR, AE, GAD, CX).
• Continually maintain a unified onboarding blueprint leveraging learning tracks and workflows in the LMS for Revenue Organization new hires.

Enhance Onboarding Experience and Performance Outcomes

• Act as a Subject Matter Expert (SME) for transitioning new hires beyond onboarding into continuous learning (everboarding).
• Improve the overall onboarding experience based on feedback and leading indicators.
• Develop communication strategies to keep managers aligned with their new hires' progress.
• Focus on accelerating ramp time and improving quota attainment for new hires.

 Program Implementation and Facilitation

• Facilitate Virtual Instructor-Led Training (VILT) sessions.
• Plan and facilitate quarterly live bootcamps in one of our local hubs to focus on deeper methodology and product knowledge.
• Manage the “Sustain” phase of the revenue enablement flywheel by determining when and how to integrate new information into onboarding programs.

Program Management.

• Consistently audit content to ensure accuracy.
• Ensure new members are meeting onboarding expectations.
• Measure the effectiveness of onboarding programs using behavioral, performance, and impact metrics from tools such as Salesforce, Highspot, Gong, Continu, Zoom, ChurnZero, and Outreach.

Cross-Functional Collaboration

• Drive collaboration and secure buy-in on program design.
• Partner with L&D and IT to streamline the transition process from company-wide to revenue-specific onboarding.
• Influence and develop best-in-class repeatable motions for onboarding partnering with cross-functional experts to ensure needs of all roles are being met.

Involvement in RKO and Offsite Events

• Assist with annual Revenue Kick-Offs (RKO) and other offsite events.

What we’re looking for: 

• Experience:
• 3-5 years of experience in Revenue Onboarding, Sales Enablement, Customer Experience, Program Management or a similar role at a modern software company, preferably in the ABX/GTM technology space.
• Proven track record as an onboarding expert with experience designing and maintaining onboarding programs for various revenue roles in an enterprise SaaS environment.
• Experience enabling field teams with a structured methodology.
• Experience building scalable onboarding programs for organizations of our size or greater.
• Project and Change Management:
• Process-driven project manager leveraging stakeholder management and change management best practices (e.g., ADKAR).
• Experience operationalizing evaluation frameworks (e.g., Kirkpatrick Model) to measure readiness and productivity.
• Collaboration and Communication:
• Strong collaboration skills with the ability to drive cross-functional buy-in and secure stakeholder engagement.
• Excellent communication skills for developing strategies to keep managers aligned with their new hires' progress.
• Technical Skills and Tools:
• Proficiency in using tools such as CRM, Content Management Systems, Conversation Intelligence, Learning Management, etc. for tracking success metrics and onboarding program effectiveness. (Demandbase’s current tech stack includes: Salesforce, Highspot, Gong, Continu, Zoom, ChurnZero, and Outreach ) 
• Technologically savvy with the ability to use learning management systems (LMS) for designing onboarding and continuous learning initiatives.

Its would be great if you have used the Demandbase platform before!

Benefits:

Our benefits include options for up to 100% paid Medical and Vision premiums for employees, a flexible PTO policy, no internal meetings Fridays, as well as access to Modern Health and other mental wellness resources. Additionally, we offer eight paid holidays and two additional week-long breaks when all Demandbase employees in the US take time off simultaneously (the week of July 4th and the week of Thanksgiving). We also provide 401(k), short-term/long-term disability, life insurance, and other great benefits.

Our Commitment to Diversity, Equity, and Inclusion at Demandbase:

At Demandbase, we believe in creating a workplace culture that values and celebrates diversity in all its forms. We recognize that everyone brings unique experiences, perspectives, and identities to the table, and we are committed to building a community where everyone feels valued, respected, and supported. Discrimination of any kind is not tolerated, and we strive to ensure that every individual has an equal opportunity to succeed and grow, regardless of their gender identity, sexual orientation, disability, race, ethnicity, background, marital status, genetic information, education level, veteran status, national origin, or any other protected status. We do not automatically disqualify applicants with criminal records and will consider each applicant on a case-by-case basis.

We recognize that not all candidates will have every skill or qualification listed in this job description. If you feel you have the level of experience to be successful in the role, we encourage you to apply!

We acknowledge that true diversity and inclusion requires ongoing effort, and we are committed to doing the work required to make our workplace a safe and equitable space for all. Join us in building a community where we can learn from each other, celebrate our differences, and work together.