Onboarding Manager


Gurgaon, IN
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Industry: Other
  • Post Date: 07/12/2024
  • Website: www.spyne.ai
  • Company Address: 601 to 612 & 659, JMD Megapolis, Sector 48, Gurgaon, Haryana 122018, IN

About Spyne

Spyne is transforming the way businesses create their catalog using state-of-the-art AI technology. No studio. No photography skills. No complex processes. Just Spyne to create stunning catalogs that drive 40% better conversions.

Job Description

Who are WE?

At Spyne, our mission is to revolutionize automotive retailing. Every year, 52 million cars are sold in the US, for a combined worth of $1700 billion, and, valuing the used-car market at $1000 billion. Our new-age, Generative AI-powered solutions are designed to transform the car visuals into premium studio visuals. Dealerships & marketplaces across the US & Europe, are able to better engage their online visitors, driving greater customer showroom visits, and eventually sales.


Spyne aims to expand into additional software segments within the used-car market, addressing the specific needs of dealerships. Leveraging our go-to-market strategy, we plan to cover all aspects of the dealer journey, from acquiring and appraising cars to listing, marketing, selling, and managing customer relationships.


The Spyne team, located in Gurugram, India, aims to be the leading software provider in the used-car market. Supported by top investors like Accel Partners and Storm Ventures, as well as experienced founders, we believe in revolutionizing Digital Production for greater efficiency and intelligence.


Know more about us here:

Yourstory - https://bit.ly/3LXUVn9

Spyne x AWS - https://bit.ly/47BrVxj

Auto - https://www.youtube.com/watch?v=yZBOiKKj9_s


What are we looking for?

We are seeking a highly motivated and results-driven Onboarding Specialist to join our Customer Success team. The ideal candidate will be responsible for building strong relationships with our customers, ensuring their success with our products, and helping to grow our business by driving customer satisfaction, retention, and expansion.


What will you do?

  • Take charge of customer issues from start to finish - while working in a dynamic and fast-paced environment
  • Respond to support queries, provide answers and be the go-to guide
  • Analyze customer data to improve customer experience.
  • Leverage chat, email, and video conferencing functionality to help our customers.
  • De-escalate and resolve issues by leveraging platform and industry expertise
  • Work well under time constraints and meet schedules; at times with unexpected deadlines, to ensure client’s needs are met
  • Build mental muscle and become a product expert - you'll be a go-to resource for both customers and coworkers
  • Interact with cross-functional teams to identify areas where we can better serve our customer base through automation or added features.


What you must have ?

  • Bachelor's/ Master’s degree with 2-3 years of work experience in a customer/client-facing role
  • Experience with US client is an added advantage
  • Demonstrated experience in problem-solving with attention to detail
  • Strong written and verbal communication skills in English
  • Experience with HubSpot, and Freshdesk is mandatory
  • Openness to work in US shift timings


Why join Spyne?

  • We are a young start up with an average age of employees as 25-26 yrs
  • Even during “great resignation” period, we had near-zero attrition that speaks volume about culture
  • With the rating of 4+ on glassdoor, we are one of the top rated AI Tech company
  • Best Male-Female ratio among in the AI tech industry
  • Have all best-in-class employee ‘supportive’ policies, as per govt mandates
  • We are obsessed about delivering best customer experience with utmost client delight


Talk to us to find out more!

We are in the growth stage. It's the best time to enter and grow 10X+ times with the company.

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