Customer Success Intern

Spyne

Gurgaon, IN
  • Job Type: Intern
  • Function: Intern
  • Industry: Other
  • Post Date: 07/12/2024
  • Website: www.spyne.ai
  • Company Address: 601 to 612 & 659, JMD Megapolis, Sector 48, Gurgaon, Haryana 122018, IN

About Spyne

Spyne is transforming the way businesses create their catalog using state-of-the-art AI technology. No studio. No photography skills. No complex processes. Just Spyne to create stunning catalogs that drive 40% better conversions.

Job Description

Who are we?

At Spyne, our mission is to revolutionize automotive retailing. Every year, 52 million cars are sold in the US, for a combined worth of $1700 billion, and, valuing the used-car market at $1000 billion. Our new-age, Generative AI-powered solutions are designed to transform the car visuals into premium studio visuals. Dealerships & marketplaces across the US & Europe, are able to better engage their online visitors, driving greater customer showroom visits, and eventually sales.

 

The Spyne team, located in Gurugram, India, aims to be the leading software provider in the used-car market, addressing all aspects of the dealer journey, from acquiring and appraising cars to listing, marketing, selling, and managing customer relationships. Supported by top investors like Accel Partners and Storm Ventures, as well as experienced founders, we believe in revolutionizing Digital Production for greater efficiency and intelligence. We are among the very few companies in Gen AI space in India, which has truly commercialized the AI, generating hard cash and revenues. We have been consistently featured among the top Gen AI startups coming out of India, and building for the globe. 

 

Read more about us here:

Product - t.ly/dtOd0

Recent growth - t.ly/bOv3D

 

What are we looking for?

We are seeking a highly motivated and results-driven Customer Success Intern to join our Customer Success team. The ideal candidate will be responsible for building strong relationships with our customers, ensuring their success with our products, and helping to grow our business by driving customer satisfaction, retention, and expansion.

 

What will you do?

  • Take charge of customer issues from start to finish - while working in a dynamic and fast-paced environment
  • Respond to support queries, provide answers and be the go-to guide
  • Analyze customer data to improve customer experience.
  • Leverage chat, email, and video conferencing functionality to help our customers.
  • De-escalate and resolve issues by leveraging platform and industry expertise
  • Work well under time constraints and meet schedules; at times with unexpected deadlines, to ensure client’s needs are met
  • Build mental muscle and become a product expert - you'll be a go-to resource for both customers and coworkers
  • Interact with cross-functional teams to identify areas where we can better serve our customer base through automation or added features.

 

What you must have ?

  • Bachelor's/ Master’s degree with internship experience in a customer/client-facing role
  • Experience with US client is an added advantage
  • Demonstrated experience in problem-solving with attention to detail
  • Strong written and verbal communication skills in English
  • Experience with HubSpot, and Freshdesk is mandatory
  • Openness to work in US shift timings

 

Why join Spyne?

  • We are a buzzing start-up trusted by the world’s leading investors
  • Highly meritocratic culture with a lot of autonomy and accountability
  • Best-in-class employee benefits, we provide the machine of your choice, and tools of your choice so that you can do your best work
  • We are obsessed with delivering the best experience to our customers and also obsess about delivering the best experience to all Spynians!
  • We are growing rapidly, and it is a great time for you to join the Spyne rocketship!

 

We are in the growth stage. It's the best time to enter and grow 10X+ times with the company.

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