Senior Technical Architect, Professional Services


  • Job Type: Full-Time
  • Function: Professional Svcs
  • Industry: Data Infrastructure
  • Post Date: 06/07/2024
  • Website:
  • Company Address: 215 Castro St, Suite 300, Mountain View, California 94041, US

About Workato

Workato® makes the creation and implementation of automations 10X faster than traditional platforms. As the leader in AI-powered enterprise automation, we enable enterprises to automate their business processes across the organization by integrating their applications, data, and experiences.

Job Description

About Workato

Workato is the only integration and automation platform that is as simple as it is powerful — and because it’s built to power the largest enterprises, it is quite powerful.

Simultaneously, it’s a low-code/no-code platform. This empowers any user (dev/non-dev) to painlessly automate workflows across any apps and databases.

We’re proud to be named a leader by both Forrester and Gartner and trusted by 7,000+ of the world's top brands such as Box, Grab, Slack, and more. But what is most exciting is that this is only the beginning.
Why join us?

Ultimately, Workato believes in fostering a flexible, trust-oriented culture that empowers everyone to take full ownership of their roles. We are driven by innovation and looking for team players who want to actively build our company.

But, we also believe in balancing productivity with self-care. That’s why we offer all of our employees a vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their work lives.

If this sounds right up your alley, please submit an application. We look forward to getting to know you!

Also, feel free to check out why:

    Business Insider named us an “enterprise startup to bet your career on”

    Forbes’ Cloud 100 recognized us as one of the top 100 private cloud companies in the world

    Deloitte Tech Fast 500 ranked us as the 17th fastest growing tech company in the Bay Area, and 96th in North America

    Quartz ranked us the #1 best company for remote workers


We are looking for an exceptional Technical Architect to join our growing team. In this role, you will also be responsible to:

    Participate as a lead architect in professional services engagements such as customized customer onboarding, statements of work,and other customer enablement activities

    Through professional services engagements, you will:

        Lead business requirements sessions

        Develop architectural designs for customer integrations and automations

        Conduct recipe reviews

        Advise on unit testing best practices

        Advise on integration testing and user acceptance testing best practices

        Conduct production readiness assessments

        Advise on production deployment procedures

        Conduct post-live deployment health checks and guidance on recipe and process optimizations

        Provide thorough knowledge transfer to customer and partner teams

        Apply and advise on frameworks, such as Workato’s GEARS and Workato’s Embedded Product Guide, to a align with customer organizations

    Be a Workato evangelist with the ability to discover and demonstrate how Workato can effectively help companies with their business automation needs across a broad set of industries through professional services engagements

    Become the trusted technical advisor to customers and partners from an overall solution, architecture and implementation perspective for the Workato platform

    Contribute to the growth of our professional services department by creating or enhancing content such as presentations, demos, white papers, best practices, architecture patterns, and online courses for use by both customers and to enable our extended team

    Lead, mentor, and train team members from the extended pre-sales and post-sales teams to enable them with content and knowledge

    Develop content to coach our partner ecosystem on Workato delivery best practices

Qualifications / Experience / Technical Skills

    Bachelor’s degree or equivalent education in Computer Science, Software Engineering, or in a related field.  Bachelor’s degrees and those with non-traditional but similar proven experience may also apply.

    5+ years of technology transformation consulting, including implementation experience with one or more common integration or middleware solutions and/or API management solutions

    Proven results leading and overseeing customer and/or partner success in the following domains: front-end and back-end solution architecture, enterprise architecture, development, and test/release management strategies, change management, and direct leadership in designing solutions that meet or exceed customer needs

    Experience documenting business processes and applying technology to optimize and automate these processes

    Communication skills to effectively communicate with technical, business, and C-level stakeholders alike

    Deep understanding of security and governance needs for large enterprise organizations

    Strong interpersonal skills with the ability to convey and relate ideas to others and work in a collaborative and cross-functional environment

    Excellent verbal and written communication skills and the ability to communicate ideas visually and create and conduct professional presentations

    Self-starter and ability to work independently and as part of a distributed team, and willingness to take ownership of situations and problems

    Ability to travel to the client site up to 25%, but may be higher or lower based on prevailing circumstances


    Experience as an Enterprise and/or digital architectMaster’s degree in Computer Science, Software Engineering

    Knowledge of key applications such as Salesforce, Netsuite, Workday, ServiceNow, SAP, EBusiness Suite, Databases

    Knowledge of AWS, Azure, GCP, and Ruby

    Experience having worked in a start-up environment

    Track record of continuous learning of new technologies, as well as leading projects that push the capabilities of existing technologies.

    Track record of driving software expansions as a result of professional services engagements

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