Account Manager (Remote - Costa Rica)

Sendoso

Remote / Costa Rica
  • Job Type: Full-Time
  • Function: Sales
  • Industry: Sales
  • Post Date: 07/21/2024
  • Website: sendoso.com
  • Company Address: 447 Battery St, Floor 2, San Francisco, California 94111, US
  • Salary Range: $50,000 - $150,000

About Sendoso

Sendoso, the leading Sending Platform, helps companies stand out by giving them new ways to engage with customers throughout the buyer’s journey.

Job Description

About Your Role:

The Account Manager role works within the post-sales team to manage the commercial relationship between Sendoso and its largest cohort of customers. AMs leverage account mapping, relationship building, and project management skills to drive great mutual outcomes for Sendoso and our customers.

Who You Are:
  • You are a motivated seller with a proven ability to create lasting customer relationships that deliver on desired outcomes.
  • An effective internal and external communicator, with an ability to manage available resources to ensure the best possible outcome for both Sendoso and our customers.
  • Skilled at handling high volume of both renewals and expansion opportunities.

Your Typical Day:
  • Using a consultative approach to offer unique perspectives on each customer’s business.
  • Executing Sendoso’s sales and renewal processes to guide customers through evaluations.
  • Communicating value to all Sendoso users, from end users to decision-makers.
  • Collaborating with other account team members, including Customer Success, Send Curation, Support, Onboarding, etc.
  • Providing best practices for stakeholders across sales, marketing, customer success, recruiting, and HR.
  • Mapping accounts to understand areas of opportunity and strategically executing account plans.

Your Experience:
  • 4+ years of B2B SaaS Sales/ Account Management experience, selling to other SaaS companies
  • A track record of high sales performance - exceeding quotas, winning sales awards, etc
  • Experience in managing complex sales cycles and demonstrated ownership of territory and account management
  • An interest in technology - and the science and art of sales and marketing 
  • Experience in a startup environment is strongly preferred 

Bonus Points:
  • You have in-depth knowledge of Account-Based Marketing and the MarTech space.
  • Familiar with Catalyst and other Customer Success Platforms
  • Experience leveraging a sales methodology (eg: SPICED, MEDDIC, BANT, etc)
  • You have used a gifting software like Sendoso in the past.

What We Believe: 
  • One Team - Everyone belongs here, and whether it's your first day or you're the CEO, your voice and ideas matter to us. By embracing the "One Team* core value, we can harness the power of collaboration to drive innovation, overcome challenges, and achieve outstanding results.
  • Fuel Potential - Providing individuals with the necessary tools, resources, and support to enable their success and uplift their potential. We empower our team and lift them to higher levels of achievement, both personal and professional.
  • Real Connections - It's a cluttered, digital world out there, but our connections are real. Personal connections matter, and we want to build real connections with our peers and customers.
  • Unboxed Thinking - We encourage our team to think creatively and approach challenges from fresh perspectives. We believe that by encouraging and supporting diverse ideas, we can uncover innovative/groundbreaking solutions and deliver an exceptional product and experience.
  • Customer Centric - We understand that our success depends on our customers' success, and we are dedicated to giving every customer that wow moment at every touchpoint. At the end of the day, our customers' satisfaction and happiness are our ultimate measures of success.

What You'll Love:
  • Comprehensive Medical Plans plans - we’ve got you covered!
  • Take-What-You-Need Time Off
  • Vacation Bonuses 2X/Year
  • 401K Plan
  • FSA Plan
  • Free General Medical & Mental Health care via Healthjoy
  • Volunteer Time Off
  • Birthday Time Off
  • Generous parental leave benefits for both birthing and non-birthing parents
  • Access to Employee Assistance Programs (EAPs)
  • Fitness discounts through ClassPass
  • End-to-end family planning discounts through KindBody
  • Discounted pet insurance through Pin Paws
  • Free and discounted legal benefits through Rocket Lawyer
  • Financial wellness benefits through Morgan Stanley

How we work:
• We work sane, sustainable and flexible working hours.
• We offer PTO, and have a genuine, supportive culture around work life balance and boundaries. 
• We are consistently building, refining and automating processes to aid our work; we encourage each team member to propose and adopt new technologies, frameworks, and processes that make us more effective as an organization.
• We provide comprehensive benefits to reward and support our employees.      


Who We Are: 

Sendoso is the leading Sending Platform that delivers modern direct mail, personalized gifts, eGifts, and other Physical Impressions™ at scale. This makes it possible to build stronger, deeper, and more trusted relationships that move everything up and to the right! We’re a Series C company with $154M in venture capital funding with more than 800+ customers and 20,000 active users. Our award-winning Sending Platform connects online and offline experiences via cloud software, automation, and real-world logistics.
Our mission is to help companies rise above the noise by eradicating spam and elevating relationships. Our goal is to enable businesses everywhere to make more human connections in a digital world.

Sendoso is an equal opportunity employer: we value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

By submitting your application, you agree that Sendoso may collect your personal data for recruiting, global organization planning, and related purposes. 

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