Senior Technical Writer

Workato

Italy / Remote
  • Job Type: Full-Time
  • Function: Engineering Software
  • Industry: Data Infrastructure
  • Post Date: 05/24/2023
  • Website: workato.com
  • Company Address: 215 Castro St, Suite 300, Mountain View, California 94041, US
  • Salary Range: $50,000 - $150,000

About Workato

Workato is the leading Enterprise Automation Platform. Workato enables both business and IT teams to integrate their apps and automate business workflows without compromising security and governance. It enables companies to drive real time outcomes from business events.

Job Description

Responsibilities

We are looking for an experienced Senior Technical Writer to help document Workato Platform. We are looking for a writer with a passion for technology and communication. Workato has a culture that values documentation, which means you will get contributions from engineers, the community, and more!

You will make it easy for our user community to create automations and make automation accessible by all roles in a company. You will also be responsible to:

  • Work directly with Engineering, Product, Support, and Sales to deliver best-of-breed documentation that ensures customer success

  • Produce documentation with unified examples, consistent style, and jaw-dropping quality

  • Work with the marketing team to publish documentation in an SEO-friendly, searchable, browsable, and automated way

  • Document Workato’s core product and key features

  • Write user guides, workflows, and best practices

  • Maintain clarity and structure across documentation

  • Interact with functional teams (PM, CS, and Product Marketing) to formulate the scope and direction of documentation

  • Respond to internal and external feedback to update documentation

Requirements

Qualifications / Experience / Technical Skills

  • 5+ years experience writing technical documentation for a developer audience

  • Excellent writing, editing, and verbal communication skills

  • Ability to work in a modern documentation toolchain, including GitHub experience

  • Experience using reStructuredText, Markdown, or equivalent

  • Experience reading code in languages such as Java or Python

  • Experience using or documenting distributed systems technologies

  • Experience working with open-source development

  • Bachelor's Degree in English, Technical Writing, Computer Science, Learning Technology, or related field

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