Customer Support Manager at Solarisbank AG

Solarisbank

Berlin, DE
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Industry: Vertical SaaS
  • Post Date: 06/22/2022
  • Website: www.solarisbank.com/en
  • Company Address: Cuvrystraße 53, Berlin, 10997, DE

About Solarisbank

Solarisbank is the first Banking-as-a-Service platform with a full banking license that enables companies to offer their own financial products. Through APIs, partners gain access to Solarisbank’s modular services including payments and e-money, lending, digital banking as well as services provided by integrated third party providers.

Job Description

Solarisbank AG is a tech company with a full German banking license. Our Banking-as-a-Service platform enables businesses to offer their own financial products. With our straightforward APIs, our partners can access and integrate a wide range of solutions such as digital banking, payments, cards, identification and lending services. As a market leader we are driven by bringing transformational change to the financial services industry.

We love what we do and we love our team. We are 700+ people from over 60 nationalities - a unique blend of techies, fintech enthusiasts, bankers and entrepreneurs from various industries. Our routines are built around genuinely valuing and exchanging different perspectives as well as actively sharing knowledge as we drive our business as a team. We believe and invest in personal growth.

Your Role 

As a Customer Support Manager, you’ll be the deputy to the department director and take on key projects that drive the development of the team and department to the next levels. In our team you will collaborate with a group of people that believe our partners and their customers are our top priority. You are contributing your particular skill set to make our experience the best in the industry of BaaS.

  • Organizational development of the Customer Support team with regards to structure, procedures and operational excellence
  • Maintain regulatory compliance of the department
  • Managing external service provider performance
  • Drive the automation of processes
  • Analysis and improvement of current processes across multiple teams
  • Collaboration to optimize communication and processes with business units (Digital Banking, Lending, Securities Trading)

What You Should Bring Along 

Depending on your level of experience, your responsibilities and scope of role will range. We don’t care much about fancy titles, but rather about real personal and professional development, as laid out in our learning framework. Let’s figure together out how you can contribute to our team.

  • 3+ years of relevant experience in customer support in banking or fintech industry
  • Strong leadership skills
  • Proven experience in banking regulations and compliance
  • Experience with a CRM tool such as Zendesk
  • Proficiency in German and English, good communication skills are a prerequisite
  • Strong problem solving skills, self sufficient, self-learner, proactive and partner focused

What We Offer

  • We are a Remote-First company: our office is in Berlin, but you can work from anywhere in Germany
  • Home office budget
  • Health and development budget
  • Transparent framework to support your career goals
  • Competitive salary

While job ads usually paint an ideal picture of a candidate, studies show that most applicants meet an average of 60% of the criteria. Unfortunately, many promising candidates tend to apply only if they meet all the criteria. So if you think you have what it takes, but don't necessarily meet every single item in the job description, please contact us anyway. We'd love to talk with you and find out if you might be a good fit for us.

At Solarisbank AG, we are committed to nurturing an inclusive environment, where all Solarians feel valued, respected and supported. We are dedicated to building a diverse workforce that reflects the diversity of our communities. We are committed to equal employment opportunity regardless of color, ethnicity, religion, sex, origin, disability, marital status, citizenship, or gender identity. We are proud to be an equal opportunity workplace. If you have a disability or special need that requires accommodation, please let us know.

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