Implementation Manager - EMEA


Paris, FR
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Industry: Vertical SaaS
  • Post Date: 08/03/2022
  • Website:
  • Company Address: 5934 Gibraltar Dr , Pleasanton, California 94588, US

About Tekion

Re-imagining Automotive Retail with Automotive Retail Cloud. One platform that seamlessly connects your entire business.

Job Description

At Tekion, we're building the only cloud-native platform that is transforming the automotive retail industry, leapfrogging it into the future and providing unparalleled customer experience. We're creating seamlessly integrated, elegant, and intuitive solutions built with cutting edge technology and powered by Big Data, Machine Learning (ML)/ AI and Internet of Things (Connected vehicle to connected devices). We’re harnessing passion, entrepreneurial spirit, deep industry expertise and the latest technologies to create something very special. We're inventing new technology along the way to overcome barriers and solve big problems, all while having a blast doing it!

*Must be fluent in English & French*

Job Description

This role will lead up to 18 conquest ARC implementation projects concurrently through various phases of the implementation project life cycle to ensure timely and successful rollouts. This will require planning and coordination with our dealer partners as well as our product and implementation teams. Candidates for this role need to have an in-depth understanding of both the automotive industry and the Tekion platform, and exceptional project management skills.   

Key Responsibilities

  • Manage 5-6 implementations in the initiation and planning phase

- Cultivate the relationship with dealership stakeholders. Consult on process changes and utilization goals

- Accurately access risk and adjust the project plan with minimal impact to go live timing 

- Schedule implementation with internal and external teams 

- Coordinate all pre-implementation work and information distribution to teams such as integrations, F&I forms, product managers, PSMs and conversion

- Properly set and manage dealer expectations 

  • Manage up to 5-6 implementations in the execution and controlling phase 

- Ensure projects are implemented with consistency

- Monitor completion of critical implementation signoffs from key dealership staff 

- Facilitate communication checkpoints throughout the implementation to ensure dealership stakeholders and internal teams remain on the same page 

  • Manage up to 5-6 implementations in the closing phase  

- Ensure all projects are completed with end-user comprehension and satisfaction before being handed off to the Account Management team 

- Organize and archive all documents related to the implementation

- Update project checklist items and implementation runbook to improve efficiency and quality for future implementations 


  • 5+ years of DMS experience in the auto industry 
  • Proven experience leading implementations for SaaS solutions in large and small automotive dealership groups
  • A passion for challenging the status quo by questioning and improving existing systems, including a playful intelligence
  • Experience working in an early-stage startup environment is a plus
  • Exceptional written and verbal communication skills, interacting with all levels of stakeholders
  • Established ability to articulate technical jargon into consumable levels of understanding for adult learners
  • Proven ability to take customer suggestions or insights and translate them into technical deliverables for internal implementation and product teams
  • 5+ years in Project Management or Project Lead role is preferred
  • PMP Certification a plus
  • Ability to Travel (up to 75%)

Perks and Benefits

  • Competitive compensation and generous stock options
  • The opportunity to work with some of the brightest minds from the Silicon Valley’s most dominant and successful companies
  • Be part of an early stage, hyper-growth startup with the opportunity to grow and prosper
  • Work on the latest and coolest technologies – everything is home-grown and built ground-up
  • Dynamic work environment with a strong sense of community and collaboration
  • Open and transparent culture that encourages innovation, rewards performance and discourages hierarchy
  • Exciting opportunities for career growth and development

Tekion is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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