Technology Implementation Engineer

Tekion

United States of America
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Industry: Vertical SaaS
  • Post Date: 08/03/2022
  • Website: tekion.com
  • Company Address: 5934 Gibraltar Dr , Pleasanton, California 94588, US

About Tekion

Re-imagining Automotive Retail with Automotive Retail Cloud. One platform that seamlessly connects your entire business.

Job Description

At Tekion, we're building the only cloud-native platform that is transforming the automotive retail industry, leapfrogging it into the future and providing unparalleled customer experience. We're creating seamlessly integrated, elegant, and intuitive solutions built with cutting edge technology and powered by Big Data, Machine Learning (ML)/ AI and Internet of Things (Connected vehicle to connected devices). We’re harnessing passion, entrepreneurial spirit, deep industry expertise and the latest technologies to create something very special. We're inventing new technology along the way to overcome barriers and solve big problems, all while having a blast doing it!

Job Description

The role is comprised of implementation duties surrounding physical and cloud technology at new dealer partners. This requires an in-depth understanding of both on-premise hardware and cloud technologies to ensure end-to-end functionality and reliability, both internally and externally. We’re looking for talented professionals who love challenges, push boundaries and are passionate about successfully implementing a transformational product.

Responsibilities

  • Design and deploy both on-premise and cloud infrastructure for dealer partner technology implementations
  • Scope, procure, and facilitate installation of devices physically in each dealership
  • Test and validate installations for proper functionality prior to training and go-live
  • Work cross-functionally internally and externally to drive initiatives to completion
  • Manage multiple external vendors and stakeholders to complete each implementation’s requirements within required timelines
  • Simultaneously manage 5+ projects per month
  • Facilitate key stakeholders during the implementation life cycle to successfully deploy our DMS
  • Proactively identify implementation risks and mitigate them effectively and efficiently
  • Actively participate in upselling dealership clients on new cutting-edge solutions and transformational products

Qualifications

  • 3+ years of DMS technology experience or field systems experience in the technology industry
  • Strong customer interfacing skills
  • Strong understanding of hybrid - cloud technologies and architectures
  • Experience with Amazon Web Services (AWS), Microsoft Azure, and/or Google Cloud Platform (GCP)
  • Working knowledge of Cisco Meraki and other cloud - managed network architectures
  • Experience with Windows Server, Linux, and/or other server architectures
  • Experience with IoT devices, digital display technologies, network infrastructure, print and scan management technologies and solutions, and mobile device management
  • Proven experience implementing technology in distributed, remote locations
  • Experience working in an early - stage startup environment is a plus
  • Exceptional written and verbal communication skills, interacting with all levels of stakeholders
  • Established ability to articulate technical jargon into consumable levels of understanding for adult learners
  • Proven ability to take customer suggestions or insights and translate them into technical deliverables
  • 2 + years in Project Management or Project Lead role is preferred
  • CCNA or ECMS certification is a plus
  • Travel - Multiple roles: some at 25% to 35%, and some at 50% to 75% travel

Perks and Benefits

  • Competitive compensation and generous stock options
  • 100 % employer - paid top - of - the - line medical, dental and vision coverage
  • Great benefits including unlimited PTO, parental leave and free snacks and beverages
  • The opportunity to work with some of the brightest minds from the Silicon Valley’s most dominant and successful companies
  • Be part of an early stage, hyper-growth startup with the opportunity to grow and prosper
  • Work on the latest and coolest technologies – everything is home - grown and built ground - up
  • Dynamic work environment with a strong sense of community and collaboration
  • Open and transparent culture that encourages innovation, rewards performance and discourages hierarchy
  • Exciting opportunities for career growth and development

Tekion is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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