Implementation Success Manager


Germany / France
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Industry: Vertical SaaS
  • Post Date: 08/03/2022
  • Website:
  • Company Address: 5934 Gibraltar Dr , Pleasanton, California 94588, US

About Tekion

Re-imagining Automotive Retail with Automotive Retail Cloud. One platform that seamlessly connects your entire business.

Job Description

At Tekion, we're building the only cloud-native platform that is transforming the automotive retail industry, leapfrogging it into the future and providing unparalleled customer experience. We're creating seamlessly integrated, elegant, and intuitive solutions built with cutting edge technology and powered by Big Data, Machine Learning (ML)/ AI and Internet of Things (Connected vehicle to connected devices). We’re harnessing passion, entrepreneurial spirit, deep industry expertise and the latest technologies to create something very special. We're inventing new technology along the way to overcome barriers and solve big problems, all while having a blast doing it!

Job Description

Multiple roles comprising implementation duties and ongoing account management for our important partners. This requires an in-depth understanding of both the automotive industry and the Tekion platform. We’re looking for talented professionals who love challenges, push boundaries and are passionate about successfully implementing a transformational product. ( Automotive specialists in accounting, Digital Retail Integrations, CRM, Forms, Fixed, Parts, Service experience highly desired)


  • Facilitate key stakeholders during the implementation life cycle to successfully deploy our DMS
  • Provide DMS training to dealership staff in all departments and having fun while doing it
  • Proactively identify implementation risks and mitigate them effectively and efficiently
  • Manage training and setup items in an organized manner, keeping detailed notes, and effectively passing along notes and action items to our customer transition team
  • Must successfully complete a 4-8 week certification/training program and display a strong grasp of product and processes for 5 star implementation practices
  • Actively participate in upselling dealership clients on new cutting-edge solutions and transformational products


  • 3+ years of DMS experience in the auto industry
  • Proven experience implementing SaaS solutions in large and small auto dealerships
  • Experience working in an early-stage startup environment is a plus
  • Exceptional written and verbal communication skills, interacting with all levels of stakeholders
  • Established ability to articulate technical jargon into consumable levels of understanding for adult learners
  • Proven ability to take customer suggestions or insights and translate them into technical deliverables
  • 3+ years in Project Management or Project Lead role is preferred
  • PMP Certification a plus
  • Travel (fly) is guaranteed to be (85-100%)

Perks and Benefits

  • Competitive compensation and generous stock options
  • The opportunity to work with some of the brightest minds from some of the most dominant and successful companies
  • Be part of an early stage, hyper-growth startup with the opportunity to grow and prosper
  • Work on the latest and coolest technologies – everything is home-grown and built ground-up
  • Dynamic work environment with a strong sense of community and collaboration
  • Open and transparent culture that encourages innovation, rewards performance and discourages hierarchy
  • Exciting opportunities for career growth and development

Tekion is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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