- Job Type: Full-Time
- Function: Technical/Customer Support
- Industry: HR/Workforce
- Post Date: 03/17/2023
- Email: jobs@praisidio.com
- Website: praisidio.com
- Company Address: , San Francisco, California 94111, US
- Salary Range: $50,000 - $150,000
About Praisidio
Praisidio is a venture capital backed Enterprise Risk Management AI software company. Founded in 2019 and headquartered in Silicon Valley, our patent-pending product Procaire is the first of its kind Talent Risk Management platform which provides early employee attrition risk detection, assessment, prioritization, explanations, and action workflows to materially improve retention and employee work life.Job Description
Praisidio is looking to bring on our first Customer Success Manager hire who is a fit with our culture of being amazing, helpful, and trustworthy and will be responsible for customer success and will assist with pre-sales demonstrations, customer evaluations, and post-sales activities.
What you'll be doing
- Work closely with our founders to conduct customer requirements discovery & demonstrate our Procaire Talent Retention Management offering
- Support Procaire Pilots and evaluations
- Conduct periodic customer check-in meetings to ensure product fit, communicate new product capabilities, escalate cross or up-sell opportunities, and facilitate issue resolution
- Establish scalable customer service policies and practices
What we're looking for
- Previous experience in customer success including pre-sales and post-sales support management with knowledge of best practices, ideally with 3-5 years of experience
- Impeccable customer service skills with deep empathy for the HR function
- Start-up experience highly desirable
- Experience supporting SaaS applications in the enterprise- HCM experience a plus
- Excellent communication (verbal & written) and interpersonal skills- team player
- Creative thinker and problem solver with strong analytical skills
- Highly developed organizational, time management, and follow up skills
- BA or BS degree from a leading university